Returns & Exchanges
At Travel Universe, we want you to be fully prepared for your next adventure, which is why we offer a 30-day window for returns and exchanges on all unworn apparel with original tags attached. If your gear isn't the perfect fit for your journey, we've made the resolution process simple and stress-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Pack and Ship
Securely pack your items in their original packaging and drop the package off at any authorized courier location.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing