Frequently Asked Questions
Everything you need to know about your next adventure in style.
What is the typical shipping time for international orders?
International orders generally arrive within 7-14 business days. We partner with premium global carriers to ensure your travel essentials reach you safely wherever you are.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, print your prepaid shipping label, and send the item back in its original condition for a full refund or exchange.
Are your materials ethically sourced?
Yes, at Travel Universe, we prioritize sustainability. Our fabrics are sourced from certified ethical manufacturers, focusing on high-quality recycled polyesters and organic cottons designed for durability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my travel-ready apparel?
To maintain the longevity of our technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high heat to preserve the moisture-wicking properties.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking page so you can follow your package's journey to your doorstep.